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cosstag Return Policy For Drop Ship Program

Costtag Return Policy For Drop Ship Program:

         If an item is delivered DOA (Dead On Arrival), CIS will issue a return label to retrieve the defective unit for credit or exchange . Customer will have 14 days from date of shipment to  notify Costtag of the problem, to qualify for DOA classification.

Defective unit must be packed in original package, with sufficient protection to protect the unit from any damage during transit back to Costtag. costtag cannot accept physically damaged units for credit or exchange.

          In case of a problem reported after the 14 day period, the unit will be subject to Manufacturer/Refurbisher warranty. Most new goods carry one year warranty by manufacturer. Warranty information is included in the package, when shipped. Refurbished product, carries anywhere between 30 to 90 days warranty depending on the refurbishing factory and/or item. In order to simplify this warranty period, Costtag will extend all refurbished warranties to 90 days. Defective items purchased within 90 days, and no longer carrying factory warranty, can be send to Costtag  for warranty works. Please note, warranty work, will not include physically damaged, liquid damaged or miss-used products.



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